Security & Privacy

SECURITY

You can be confident when you are shopping online with Enchanted Little Oak.  Our Secure Servers encrypt your personal and financial information to ensure your information is protected.
We use industry standard 128-bit encryption. Our Secure Servers lock all critical information passed from you to us, such as personal information, in an encrypted envelope, making it extremely difficult for this information to be intercepted.

 The Enchanted Little Oak online store does not capture or store your credit card information at any time - even temporarily. We have partnered with Shopify for our website and shopping cart hosting and SecurePay for our payment gateway and uses their highly secure portals for credit card transaction processing.  All payments are made directly from Shopify to the SecurePay portal.

Both Shopify and SecurePay have been certified as PCI DSS compliant, meaning they provide a secure environment for processing your credit card transactions. Details of their PCI DSS compliance programs can be found for Shopify at http://www.shopify.com/pci-compliant and for SecurePay here

PRIVACY

Enchanted Little Oak is committed to protecting the privacy of everyone who shops or interacts with us, and this policy sets out our commitment to you on privacy.  We take this responsibility seriously and ensure that we comply with our obligations under the Commonwealth Privacy Act 1988 whenever your personal information is collected or used.

 We will always use fair and lawful means of collecting your information, and in almost all circumstances collect your information directly from you.  We will handle your information securely and carefully, and only use your information if necessary to deliver you a service, or perform other necessary business functions and activities.  We will not use your information for purposes unrelated to our services without first obtaining your consent.

The information we collect will depend on the service or interaction, but may include name, address, phone and other contact details, merchandise information, and method of payment.  Depending on the circumstances, we may collect transaction information through our website host, Shopify, our payment gateway provider, SecurePay, or our merchant settlement provider, NAB. This will only be done where necessary to complete the service or interaction.

We collect this information for a number of reasons including to: deliver products or services to you, complete other transactions with you or on your behalf, improve our service, protect against fraud or theft, and provide offers that may be of interest or benefit to you.

The personal information we collect is in most cases supplied directly by you when you give us your details, place an order for goods or services, seek a refund, open an account with us, provide feedback to us, or shop in our online store.

Enchanted Little Oak will not sell your information to other parties. However, we often need to share your information with companies who perform parts of our service delivery.  This includes other companies such as delivery companies.

Where we share your information, we will ensure that these third parties undertake to protect your privacy. Where we store your information, we will take all reasonable steps to store your information securely and to protect against the loss, misuse or alteration of your information.

If you do not wish to be contacted by Enchanted Little Oak (about special offers, discounts, other promotional events or to participate in any surveys) please email us at info@enchantedlittleoak.com.au

When you visit the enchantedlittleoak.com.au website, our site will automatically send you a "cookie". A cookie is a small piece of text sent from a web server to your computer, and is used to identify you only by a random number. This information does not personally identify you, but it does tell us that your computer has visited our site, what areas of the website have been browsed and may allow auto-login when you next visit our site.

Enchanted Little Oak may update its privacy policy from time to time in line with customer expectations and legislative changes, and an updated policy will be posted on our website. More information about privacy law is available from the Office of the Privacy Commissioner at www.privacy.gov.au.