Shipping
SHIPPING RATES
Orders over $200 receive free standard tracked postage within Australia.
A flat rate of $10.95 for standard tracked postage within Australia for orders under $200.
We use either Australia Post or a courier service to mail standard delivery parcels, which is at our discretion.
Please note that couriers ARE UNABLE to deliver to PO Boxes, Parcel Lockers or locked apartment complexes. We will use Australia Post in these circumstances.
HOWEVER NOTE: WOBBEL BOARDS can only be posted via COURIER due to their size and weight, hence a postal street address MUST be provided in this instance. Should a street address not be provided upon our request, we reserve the right to cancel and refund the value of your order (less any merchant fees we have been charged).
Express Shipping within Australia starts at up to 500g $14.95, 500g - 1kg $17.95 , 1-3kg $21.95, 3-5kg $28.95 and 5kg & above $45.95 and will be delivered only by Australia Post. Australia Post guarantees overnight delivery once dispatched, if within the Express Post area. You can check if you are within the area by clicking here.
NOTE: However due to COVID 19, currently Australia Post can no longer guarantee overnight delivery. However they do prioritise express post parcels.
POSTAGE FOR BULKY ITEMS AND/OR REGIONAL AREAS
As postage varies considerably according to the weight and cubic size of packages, we do reserve the right to contact you within 24 hours regarding an additional Express Post fee for orders that will incur an additional cost due to their weight or size. You will then be provided the opportunity to pay the additional Express Post fee, choose standard postage instead (with your shipping cost fully or partially refunded according to the circumstances), or cancel your order for a full refund.
We reserve the right to charge additional shipping beyond what is stated on this website and charged at checkout should your order be particularly large, bulky or heavy, and/or if you live in a rural, remote, or other location not routinely and/or directly serviced by our regular couriers. If this applies we will contact you as soon as possible and provide you with the additional costing options. You will then be provided the option to either (a) pay any additional shipping charges; or (b) cancel your order for a full refund of the purchase price and any shipping charges already paid, less any non-refundable transaction costs we have incurred.
Please note our shipping charges are subject to change without prior notice. Please check this page for confirmation of current shipping charges.
NOTE we currently DO NOT mail outside of Australia.
AUTHORITY TO LEAVE
An Authority to Leave is an authorisation for our courier or delivery agent to leave a parcel at your shipping address without first obtaining your signature. You are providing an Authority to Leave when you use the words "Authority to leave", "Leave the parcel", "Leave in my absence", "Leave in safe place", "Put the parcel in a safe place if not home", "Safe drop", or some other variation on or combination of those words via an Order Note in your Cart or at Checkout, phone, text message, online form, email, and/or courier/Australia Post redelivery/calling card.
If you add your Authority to Leave to your order, you hereby authorise us to arrange for your parcel to be delivered to and left at your shipping address without your signature being obtained. If you select to add an Authority to Leave to your parcel, you acknowledge and agree that confirmation of delivery by the delivery driver (engaged directly or indirectly by Enchanted Little Oak) will be sufficient to satisfy proof of delivery.
To the extent permissible by law, Enchanted Little Oak disclaims all warranties and liabilities in relation to the delivery of the parcel. Unless otherwise required by law, we will not replace or refund items which you do not receive if being delivered with an Authority to Leave.
When providing your Authority to Leave, you acknowledge and agree that the delivery driver maintains the right to only leave the parcel at your shipping address if they deem the property safe to do so.
In case of Authority to Leave, the courier or postal agent will usually notify of delivery via text message or email. It is the customer's responsibility to check this form of communication in a timely manner and secure the goods delivered within their possession.
Undeliverable Mail
Please note that if a parcel is returned to us as undeliverable due to incorrect address given. Or the customer receives a collection card and not taken reasonable steps to arrange redelivery or pickup from the nominated pick up location within the designated time frame. We will require the customer to pay the actual cost charged by the shipping carrier for re- posting the item. However if mail is undeliverable due to us or the postal carrier being at fault (ie an address error), we will cover the cost of re-posting the parcel.